Lost and Found
If you lost personal belongings while travelling on the public transport network, contact the relevant transport operator by phone, email or by visiting the indicated facilities:
Carris
Email
Opening hours
Weekdays from 9:00 am to 12:30 pm and from 2:00 pm to 4:00 pm
Items, valuables or documents found on vehicles are handed in to PSP Olivais — Praça Cidade Salazar, Lt. 180, 1800-125 Olivais. Lost pass? Contact the CARRIS Customer Service Center: (+351) 213 613 000 (call to the national landline network), weekdays from 8:00 am to 8:00 pm.
Carris Metropolitana
Carris Metropolitana transport services are provided by 4 operators, each serving its own area of the Lisbon Metropolitan Area. For this reason, the best way to recover your item is to contact the operator for the area you travelled in.
Viação Alvorada
Area 1
Send an email to [email protected] with details of the line used, the time and a description of the item. If possible, include the vehicle number or registration plate.
Rodoviária de Lisboa
Area 2
Complete the online form available on the operator's website (https://www.rodoviariadelisboa.pt/perdidoAchado) with details of the line used, the time and a description of the item. If possible, include the vehicle number or registration plate.
TST
Area 3
Complete the online form available on the operator's website (https://www.tsuldotejo.pt/index.php?page=perdidos) with details of the line used, the time and a description of the item. If possible, include the vehicle number or registration plate.
Alsa Todi
Area 4
Complete the online form available on the operator's website or email [email protected] with details of the line used, the time and a description of the item. If possible, include the vehicle number or registration plate.